Service Center Manager: Lead Ops, Teams & Growth

Applied Industrial Technologies; Cherokee Village (TN); In loco; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Applied Industrial Technologies is seeking a Customer Service Manager in Tennessee to oversee day-to-day service center operations and lead a team of customer service specialists. The role blends leadership, coaching, and hands-on operational duties to ensure exceptional service and performance.

The position emphasizes coaching and mentoring, coordination across pre-sale to post-sale activities, and partnering with account managers to retain and grow customers.

Competenze

• 2+ years of sales or customer service leadership experience in an industrial setting.
• High school diploma or GED.
• Understanding of financial and accounting concepts.
• ERP / SAP experience a plus.

Mansioni

• Manage service center operations and meet/exceed performance targets.
• Lead and mentor customer service representatives.
• Oversee pre-sale, at-sale, and post-sale support and coordination.
• Hire, train, and develop staff.
• Collaborate with account managers to grow customers.
• Monitor metrics and balance budgets and expenses.
• Prepare monthly reports and manage vendor relationships.

Conoscenze

Leadership experience

Communication skills

Analytical problem-solving

Interpersonal skills

Team coaching

Formazione

High school diploma or GED

Strumenti

ERP / SAP

Descrizione del lavoro

Applied Industrial Technologies is seeking a Customer Service Manager in Tennessee to oversee day-to-day service center operations and lead a team of customer service specialists. The role blends leadership, coaching, and hands-on operational duties to ensure exceptional service and performance.

The position emphasizes coaching and mentoring, coordination across pre-sale to post-sale activities, and partnering with account managers to retain and grow customers.