Service Center Operations Leader

FCX Performance; Manchester (NH); On-site; USD 75,000 - 110,000; Full time

Job summary

Applied Industrial Technologies is seeking an experienced Customer Service Manager to supervise day-to-day operations at one of its service centers and to lead a team of customer service specialists. You will drive P&L goals, coach staff, and coordinate with account managers to grow the customer base.

You will manage inventory, shipping metrics, and inside sales programs while fostering a positive, results-driven culture. Strong leadership and communication are required.

Qualifications

• 2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter.
• High school diploma or GED.
• Solid understanding of financial and accounting concepts.
• Computer proficiency and the ability to quickly learn our ordering system.
• ERP / SAP experience, a plus.

Responsibilities

• Managing internal service center operations to meet/exceed P&L objectives.
• Championing the development of leadership competencies that drive individual and team goals.
• Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting.
• Developing, implementing, and monitoring programs related to product promotion and inside sales, office and warehouse functions, and customer service.
• Hiring, training, and developing service center personnel.
• Assisting account managers in the identification, acquisition, and retention of customers.
• Managing inventory, receivables, expenses, and profit/loss accounting.
• Reviewing and completing monthly reports as well as overseeing petty cash balancing.
• Ensuring that customer relations are maintained at a high level.
• Utilizing key metrics to evaluate and recommend best practices for operations.
• Managing vendor relationships.
• Creating a positive, dynamic, and fun work environment.

Skills

Leadership

Customer service

Communication

Problem solving

Education

High school diploma or GED

Tools

SAP

Job description

Applied Industrial Technologies is seeking an experienced Customer Service Manager to supervise day-to-day operations at one of its service centers and to lead a team of customer service specialists. You will drive P&L goals, coach staff, and coordinate with account managers to grow the customer base.

You will manage inventory, shipping metrics, and inside sales programs while fostering a positive, results-driven culture. Strong leadership and communication are required.