Strategic Customer Growth Partner

UKG (Ultimate Kronos Group); Jackson (MS); On-site; USD 164,000 - 235,000; Full time

Job summary

UKG is seeking a Managing Partner, Strategic Customer Team to maximize the long-term value from a portfolio of strategic customers. This role sits at the intersection of business strategy, executive engagement, and enterprise execution to accelerate outcomes and expand the value customers realize from UKG.

You will lead cross-functional teams across Sales, Customer Success, Product, Services, and Executive Leadership; develop multi-year account strategies; and strengthen executive sponsorship to

Qualifications

• 14+ years of enterprise software, consulting, strategic account management, or related leadership roles.
• GTM experience in manufacturing, retail, or healthcare.
• Experience managing Fortune 500 or Global 2000 strategic customer relationships.

Responsibilities

• Lead the long-term strategy for a portfolio of UKG’s most strategic customer relationships, focused on increasing customer value, retention, and sustainable revenue growth.
• Develop and execute multi-year account strategies that align customer priorities with UKG’s capabilities, innovation roadmap, and strategic investments.
• Identify opportunities to expand UKG’s strategic footprint by connecting customer objectives with new capabilities, products, and transformation initiatives.
• Continuously assess customer health, business priorities, organizational change, and growth opportunities to proactively shape account strategy.
• Partner with executive stakeholders to define measurable business outcomes and success criteria for the customer relationship.
• Establish governance frameworks and executive operating rhythms that drive accountability, transparency, and progress against strategic priorities.
• Champion value realization by ensuring customers achieve meaningful business results and measurable return on their investment with UKG.
• Mobilize cross-functional teams across Sales, Customer Success, Services, Product, Support, Marketing, and Executive Leadership to execute against strategic customer priorities.

Skills

Executive leadership

Strategic account mgmt

Executive relationship mgmt

Multi-year account plans

Cross-functional leadership

GTM experience

Job description

UKG is seeking a Managing Partner, Strategic Customer Team to maximize the long-term value from a portfolio of strategic customers. This role sits at the intersection of business strategy, executive engagement, and enterprise execution to accelerate outcomes and expand the value customers realize from UKG.

You will lead cross-functional teams across Sales, Customer Success, Product, Services, and Executive Leadership; develop multi-year account strategies; and strengthen executive sponsorship to