Executive Partner, Strategic Customer Growth

UKG (Ultimate Kronos Group); Madison (WI); On-site; USD 164,000 - 235,000; Full time

Job summary

UKG is seeking a Managing Partner to maximize the long-term value and strategic impact across a portfolio of its most important customer relationships. This role sits at the intersection of business strategy, executive engagement, and enterprise execution to accelerate outcomes and expand value from UKG investments.

Across multi-year plans, you will align capabilities, governance, and cross-functional teams to drive measurable customer success, retention, and growth, partnering with executives

Qualifications

• 14+ years of experience in enterprise software, consulting, strategic account management, executive relationship management, customer transformation, or related leadership roles.
• GTM Experience in Manufacturing, retail or Healthcare desired.
• Experience leading complex, enterprise-wide customer relationships with significant commercial impact and executive visibility.
• Proven ability to build trusted advisor relationships with C-suite executives and influence enterprise business strategy, transformation initiatives, and strategic investment decisions.
• Experience developing multi-year account strategies, executive engagement models, transformation roadmaps, governance frameworks, and business growth plans.
• Demonstrated ability to lead highly matrixed organizations, influence without direct authority, and orchestrate cross-functional teams around customer outcomes.
• Strong executive communication, facilitation, negotiation, and presentation skills, with experience leading executive business reviews and governance forums.
• Demonstrated business acumen with the ability to translate customer objectives into actionable strategies that deliver measurable business value.

Responsibilities

• Lead the long-term strategy for a portfolio of UKG’s most strategic customer relationships, focused on increasing customer value, retention, and sustainable revenue growth.
• Develop and execute multi-year account strategies that align customer business priorities with UKG’s capabilities, innovation roadmap, and strategic investments.
• Identify opportunities to expand UKG’s strategic footprint by connecting customer objectives with new capabilities, products, and transformation initiatives.
• Continuously assess customer health, business priorities, organizational change, and growth opportunities to proactively shape account strategy.
• Partner with executive stakeholders to define measurable business outcomes and success criteria for the customer relationship.
• Establish governance frameworks and executive operating rhythms that drive accountability, transparency, and progress against strategic priorities.
• Champion value realization by ensuring customers achieve meaningful business results and measurable return on their investment with UKG.
• Proactively identify and mitigate strategic risks that could impact customer outcomes, retention, or future growth.

Skills

Enterprise software

Consulting

Strategic account management

Executive relationship management

Customer transformation

Job description

UKG is seeking a Managing Partner to maximize the long-term value and strategic impact across a portfolio of its most important customer relationships. This role sits at the intersection of business strategy, executive engagement, and enterprise execution to accelerate outcomes and expand value from UKG investments.

Across multi-year plans, you will align capabilities, governance, and cross-functional teams to drive measurable customer success, retention, and growth, partnering with executives