Strategic Customer Experience Manager

T-MOBILE USA, Inc.; Livonia (MI); On-site; USD 63,000 - 124,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

Paid parental and family leave

Family building benefits

Back-up care

Enhanced family support

Tuition assistance

Short- and long-term disability

Voluntary life insurance

Mobile service discounts

Job summary

T-Mobile USA, Inc. in Livonia, MI, is seeking a Customer Experience Leader to guide teams, resolve complex issues, and ensure timely updates to end users.

You will coordinate cross-functional efforts to deliver reliable business solutions and protect the customer experience across strategic accounts. Ideal candidates bring strong communication, project management, and analytical skills, with a proven track record in handling high-priority incidents and driving customer satisfaction in a

Qualifications

• High School Diploma/GED (Required)
• 2–4 years of Managing Technical Projects
• Less than 2 years of Reporting Experience

Responsibilities

• Monitor progress toward resolution of customer problems and coordinate escalations.
• Analyze process flow to identify improvements for a smoother customer experience.
• Provide timely feedback on customer trends and needs to management.

Skills

Business Planning

Task Management

Product Knowledge

Root Cause Analysis

Communication

MS Office

Presentations

Education

High School Diploma/GED

Tools

MS Office Suite

Job description

T-Mobile USA, Inc. in Livonia, MI, is seeking a Customer Experience Leader to guide teams, resolve complex issues, and ensure timely updates to end users.

You will coordinate cross-functional efforts to deliver reliable business solutions and protect the customer experience across strategic accounts. Ideal candidates bring strong communication, project management, and analytical skills, with a proven track record in handling high-priority incidents and driving customer satisfaction in a