Travel-Ready Technical Account Manager

T-MOBILE USA, Inc.; Littleton (NJ); On-site; USD 63,000 - 124,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Customer Experience Manager for strategic business customers, ensuring high-quality service by guiding technical issue resolution and coordinating cross-functional teams to deliver effective business solutions.

You will monitor progress toward resolution, analyze processes, and communicate trends to leadership. Requires 2–4 years in managing technical projects and strong communication, adaptability, and RCA skills. Travel is required.

Qualifications

• High School Diploma or GED is required.
• 2–4 years managing technical projects preferred.
• Less than 2 years reporting experience preferred.

Responsibilities

• Monitor and manage progress toward resolution of customer technical issues to maintain service continuity.
• Analyze process flows and tool applications to identify and implement improvements enhancing customer experience.
• Coordinate resources to resolve sensitive or chronic technical problems, minimizing escalations.
• Provide timely feedback to management on customer trends, issues, and needs to support decision-making.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Adaptability

Communication

Customer Service

Escalation Management

Presentation Delivery

Product Knowledge

Root Cause Analysis

Technical Account Management

Technical Knowledge

Education

High School Diploma/GED (Required)

2-4 years Managing Technical Porjects (Preferred)

Less than 2 years Reporting Experience (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Customer Experience Manager for strategic business customers, ensuring high-quality service by guiding technical issue resolution and coordinating cross-functional teams to deliver effective business solutions.

You will monitor progress toward resolution, analyze processes, and communicate trends to leadership. Requires 2–4 years in managing technical projects and strong communication, adaptability, and RCA skills. Travel is required.