Strategic Technical Account Manager

T-MOBILE USA, Inc.; City of Niagara Falls (NY); On-site; USD 63,000 - 124,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a results‑oriented role that ensures a high‑quality customer experience for strategic business customers by directing teams to resolve technical issues and deliver effective solutions.

This position collaborates with cross‑functional groups to improve processes and service outcomes. You will monitor progress toward issue resolution, analyze workflows, and provide feedback to management on trends and needs to support informed decisions and strengthen customer

Qualifications

• High School Diploma/GED required.
• 2-4 years Managing Technical Projects preferred.
• Less than 2 years Reporting Experience preferred.

Responsibilities

• Monitor and manage progress toward resolution of customer technical issues to maintain service continuity
• Analyze process flows and tool applications to identify and implement improvements enhancing customer experience
• Coordinate resources to resolve sensitive or chronic technical problems, minimizing escalations
• Provide timely feedback to management on customer trends, issues, and needs to support decision-making
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Adaptability

Communication

Customer Service

Escalation Management

Presentation Delivery

Product Knowledge

Root Cause Analysis

Technical Account Management

Technical Knowledge

Job description

T-Mobile USA, Inc. is seeking a results‑oriented role that ensures a high‑quality customer experience for strategic business customers by directing teams to resolve technical issues and deliver effective solutions.

This position collaborates with cross‑functional groups to improve processes and service outcomes. You will monitor progress toward issue resolution, analyze workflows, and provide feedback to management on trends and needs to support informed decisions and strengthen customer