Customer Experience Programs Manager - Front-Line Impact
T-Mobile
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Job summary
T-Mobile USA, Inc. in Rochester, NY is seeking a role that manages the planning and execution of initiatives impacting customer experience across sales and care channels.
You will lead cross-functional teams to design and implement solutions ensuring readiness and flawless launch for customer-facing projects. The role owns front-line readiness, resolves customer-impacting issues, and aligns with senior business owners.
Job description
T-Mobile USA, Inc. in Rochester, NY is seeking a role that manages the planning and execution of initiatives impacting customer experience across sales and care channels.
You will lead cross-functional teams to design and implement solutions ensuring readiness and flawless launch for customer-facing projects. The role owns front-line readiness, resolves customer-impacting issues, and aligns with senior business owners.
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