Strategic Customer Architect, Enterprise SaaS ROI
Bloomreach
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Benefits offered by this job
Job summary
Bloomreach is seeking a Principal Strategic Customer Consultant to deliver value through our products, guiding strategic testing roadmaps and ROI-focused recommendations for enterprise accounts. You will partner with an Account Manager and Forward Deployed Engineer to own strategic relationships and business outcomes.
You’ll lead executive-level discussions, articulate ROI, and drive adoption of Bloomreach Discovery across your book of business, balancing product depth with strategic business
Qualifications
- Bachelor's degree in CS, engineering, business, operations, or related field.
- 7–10 years of SaaS or eCommerce experience in Search/Discoverability.
- Excellent executive communication skills with Fortune 10 exposure.
- Comfortable discussing technical topics while driving strategy.
- Entrepreneurial mindset with energy and drive to win.
- Analytics background with ability to tell stories from data; use tools like Tableau/Redshift.
Responsibilities
- Become an expert in Bloomreach products and craft joint roadmap plans with key customers.
- Influence product roadmap prioritization using customer evidence and enable adoption of new capabilities.
- Demonstrate ROI and value reporting to support retention and expansions.
- Lead executive-level strategic discussions beyond product performance to business priorities.
Skills
Education
Tools
Job description
Bloomreach is seeking a Principal Strategic Customer Consultant to deliver value through our products, guiding strategic testing roadmaps and ROI-focused recommendations for enterprise accounts. You will partner with an Account Manager and Forward Deployed Engineer to own strategic relationships and business outcomes.
You’ll lead executive-level discussions, articulate ROI, and drive adoption of Bloomreach Discovery across your book of business, balancing product depth with strategic business
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