Senior Enterprise SAM — NRR Growth, ROI & C‑Suite Impact

Bloomfire; Austin (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Equity plan

Health, vision, dental

401(k) with company match

Unlimited vacation

Paid holidays

Culture of excellence

Exposure to Fortune 100 & Global 2000

Job summary

Bloomfire seeks an experienced Strategic Account Manager to own the commercial relationship for a portfolio of enterprise customers in the U.S. You will drive retention, expansion, and revenue growth while delivering measurable ROI to executives and technology strategists.

You will lead account planning and QBR motions with the Customer Success Manager, identify upsell opportunities, and negotiate contracts.

Qualifications

• Experience selling SaaS/PaaS to CIOs and IT leaders.
• Proven track record in meeting renewal and expansion targets.
• Experience managing multi-stakeholder enterprise accounts.

Responsibilities

• Own all commercial motions: renewal, expansion, upsell, and contract execution.
• Drive Net Revenue Retention (NRR) as the primary success metric.
• Build multi-threaded account maps with sponsors, economic buyers, and IT stakeholders.
• Lead account planning and quarterly/annual QBRs with Customer Success Manager.
• Own ROI storytelling and the business case for renewal and expansion.
• Manage end-to-end renewal timelines, negotiation, and close.
• Identify and execute expansion opportunities from discovery to contract.
• Mitigate renewal risk amid org changes and budget cycles.
• Maintain CRM hygiene: pipeline, health, and renewal forecasts.
• Collaborate with Marketing on reference programs and customer advocacy.

Skills

Account management

Enterprise sales

SaaS sales

CRM proficiency

Executive communication

Contract negotiations

MEDDIC/SPICED

Forecasting & pipeline

Education

Bachelor's degree

Tools

Salesforce

ChurnZero

Job description

Bloomfire seeks an experienced Strategic Account Manager to own the commercial relationship for a portfolio of enterprise customers in the U.S. You will drive retention, expansion, and revenue growth while delivering measurable ROI to executives and technology strategists.

You will lead account planning and QBR motions with the Customer Success Manager, identify upsell opportunities, and negotiate contracts.