Strategic Customer Advocacy Program Lead (Remote)

Zoom; Montpelier (VT); Hybrid; USD 77,000 - 186,000; Full time

Job summary

Zoom is seeking a Program Manager, Customer Advocacy to lead end-to-end customer review strategies across Gartner Peer Insights, TrustRadius, and G2. You will transform customer evidence into strategic market proof and enable sales with AI-friendly narratives.

This role sits at the intersection of customer advocacy, marketing strategy, and analyst relations, driving multi-channel promotion and cross-functional alignment across content, demand generation, and social.

Qualifications

• 5+ years in B2B technology marketing (integrated campaigns, field marketing, content).
• 3–5 years in customer advocacy, review management, or analyst relations.

Responsibilities

• Lead end-to-end customer review strategy across Gartner Peer Insights, G2, and TrustRadius.
• Develop an always-on program to convert customer evidence into market proof.
• Coordinate review calendars with product categories and analyst cycles.
• Increase visibility of reviews for AI citations and sales enablement.
• Manage Zoom's presence on review platforms and track metrics (volume, ratings, sentiment).
• Support analyst evaluations with high-quality customer references across products/geographies.
• Collaborate with Sales, Content, and Digital teams for multi-channel promotion.

Skills

B2B marketing

Customer advocacy

Analyst relations

Cross-functional collaboration

Data-driven storytelling

Review platform management

Job description

Zoom is seeking a Program Manager, Customer Advocacy to lead end-to-end customer review strategies across Gartner Peer Insights, TrustRadius, and G2. You will transform customer evidence into strategic market proof and enable sales with AI-friendly narratives.

This role sits at the intersection of customer advocacy, marketing strategy, and analyst relations, driving multi-channel promotion and cross-functional alignment across content, demand generation, and social.