Strategic Program Manager, Customer Advocacy — Remote

Zoom; Dover (DE); Hybrid; USD 77,000 - 186,000; Full time

Job summary

Zoom is seeking a Program Manager, Customer Advocacy to lead the end-to-end customer reviews strategy across Gartner Peer Insights, TrustRadius, and G2. You will transform customer evidence into strategic market proof and competitive differentiation while collaborating with Marketing, Product Marketing, and Sales to scale visibility and enablement.

The role sits at the intersection of customer advocacy, marketing strategy, and analyst relations, driving multi-channel promotion and data-driven

Qualifications

• 5+ years of B2B technology marketing experience.
• 3-5 years in customer advocacy, customer reviews management, or analyst relations.
• Experience managing third-party review platforms (Gartner Peer Insights, G2, TrustRadius).
• Strong organizational and cross-functional collaboration skills.

Responsibilities

• Lead end-to-end customer review strategy across Gartner Peer Insights, TrustRadius, and G2.
• Own the customer review calendar aligned with analyst evaluation periods.
• Improve AI visibility, marketing narratives, and sales enablement using customer evidence.
• Collaborate with Sales, Content, Integrated Marketing, and Analytics for multi-channel promotion.
• Partner with vendors to shift reviews into a strategic content engine.

Skills

B2B marketing

customer advocacy

analyst relations

cross-functional

Job description

Zoom is seeking a Program Manager, Customer Advocacy to lead the end-to-end customer reviews strategy across Gartner Peer Insights, TrustRadius, and G2. You will transform customer evidence into strategic market proof and competitive differentiation while collaborating with Marketing, Product Marketing, and Sales to scale visibility and enablement.

The role sits at the intersection of customer advocacy, marketing strategy, and analyst relations, driving multi-channel promotion and data-driven