Strategic Customer Accounts Lead (Onsite)

Georgia-Pacific LLC; Owosso (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

Health savings account

Retirement plan

Paid time off

Job summary

Georgia-Pacific is seeking a Customer Account Coordinator in Owosso, MI to own the order process from start to finish while coordinating with sales, shipping, and production teams. The role emphasizes accuracy, quick pivots, and cross‑functional communication in a fast-paced plant environment.

You will manage order entries, item setup, light accounting tasks, and maintain detailed data to ensure customer satisfaction.

Qualifications

• 2+ years in customer service or operations in fast-paced environments
• Ability to manage multiple priorities calmly
• Strong communication and relationship-building across departments
• Highly organized with data and account accuracy

Responsibilities

• Manage customer accounts with proactive communication by phone and email.
• Enter orders and update production data with accuracy.
• Coordinate shipments with the shipping department.
• Support cross-functional teams to ensure customer satisfaction.
• Maintain inventories for production planning

Skills

Customer service

Multi-tasking

Communication

Detail-oriented

Tools

Kiwi ERP

PCS ERP

Job description

Georgia-Pacific is seeking a Customer Account Coordinator in Owosso, MI to own the order process from start to finish while coordinating with sales, shipping, and production teams. The role emphasizes accuracy, quick pivots, and cross‑functional communication in a fast-paced plant environment.

You will manage order entries, item setup, light accounting tasks, and maintain detailed data to ensure customer satisfaction.