Onsite Customer Account & Fulfillment Specialist

Georgia Pacific; Huntsville (AL); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

Health savings account

Life insurance

Disability insurance

Retirement plan

Paid vacation/time off

Educational assistance

Infertility assistance

Paid parental leave

Adoption assistance

Job summary

Georgia-Pacific in Huntsville, AL is seeking a Customer Account Coordinator to act as the primary liaison between sales, operations and customers, owning the order process from entry to delivery.

This fully onsite role requires strong attention to detail, accurate data entry, cross-functional collaboration, and the ability to manage multiple priorities in a fast-paced manufacturing environment.

You will also support accounts payable/receivable tasks and use Excel and ERP systems daily.

Qualifications

• 2+ years of customer service in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service.
• Demonstrated ability to handle multiple competing priorities with flexibility and calm under pressure.
• Strong communication skills and the ability to build relationships across departments and with customers.
• Highly organized and detail-oriented, especially in managing data and account accuracy.
• Willingness to work on-site daily.

Responsibilities

• Manage customer accounts like it's your own business through proactive communication through phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
• Create and maintain spreadsheets to track inventory, order status and other customer and production-related data
• Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements
• Coordinate shipments of products with shipping department.
• Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
• Manage inventories for effective production review and planning
• Assist with accounts payable/receivable duties as needed.
• Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis

Skills

Customer service

Multitasking

Communication

Detail-oriented

On-site daily

Tools

Kiwi

Kiwi FFF

PCS

Job description

Georgia-Pacific in Huntsville, AL is seeking a Customer Account Coordinator to act as the primary liaison between sales, operations and customers, owning the order process from entry to delivery.

This fully onsite role requires strong attention to detail, accurate data entry, cross-functional collaboration, and the ability to manage multiple priorities in a fast-paced manufacturing environment.

You will also support accounts payable/receivable tasks and use Excel and ERP systems daily.