Onsite Customer Account Coordinator

Georgia Pacific; Lebanon (TN); On-site; USD 40,000 - 56,000; Full time

Job summary

Georgia-Pacific in Lebanon, TN is seeking a Customer Account Coordinator to serve as the main liaison between customers, internal teams, and the sales organization. You will own the order process from start to finish with accuracy and urgency, including item setup, data entry, and light billing support.

A successful candidate will manage multiple priorities in a fast-paced plant environment, maintaining strong communication across scheduling, shipping, and production teams to ensure customer

Qualifications

• 2+ years customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service
• Experience handling multiple competing priorities with flexibility and calm under pressure

Responsibilities

• Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
• Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
• Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
• Track and reconcile order-related information, supporting light billing and payment tracking functions
• Monitor and track customer inventory levels and shipment status using Excel or other internal tools
• Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
• Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
• Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows

Skills

Attention to detail

Cross-functional communication

Strong communication

Tools

Kiwi

Kiwi FFF

PCS

Job description

Georgia-Pacific in Lebanon, TN is seeking a Customer Account Coordinator to serve as the main liaison between customers, internal teams, and the sales organization. You will own the order process from start to finish with accuracy and urgency, including item setup, data entry, and light billing support.

A successful candidate will manage multiple priorities in a fast-paced plant environment, maintaining strong communication across scheduling, shipping, and production teams to ensure customer