Customer Account Coordinator — Onsite, Fast-Paced

Georgia-Pacific LLC; Lebanon (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Georgia-Pacific is hiring a Customer Account Coordinator to join our Lebanon, TN team onsite. You will serve as the primary liaison for assigned customer accounts, ensuring timely order entry, item setup, and issue resolution, coordinating daily with sales, scheduling, shipping, design, and production to manage customer needs from start to finish.

The role requires 2+ years of customer service or operations in a fast-paced manufacturing environment, strong Excel skills, and experience with ERP

Qualifications

• 2+ years of customer service or operations in a fast-paced manufacturing environment.
• Experience handling multiple priorities with flexibility and calm under pressure.

Responsibilities

• Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution.
• Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish.
• Own and manage New Item Requests, data entry, and updates with accuracy and speed.
• Track and reconcile order-related information, supporting light billing and payment tracking.
• Monitor inventory levels and shipment status using Excel or internal tools.

Skills

Customer service

Prioritization

Communication

Team collaboration

Tools

Kiwi ERP

Kiwi FFF

PCS

Job description

Georgia-Pacific is hiring a Customer Account Coordinator to join our Lebanon, TN team onsite. You will serve as the primary liaison for assigned customer accounts, ensuring timely order entry, item setup, and issue resolution, coordinating daily with sales, scheduling, shipping, design, and production to manage customer needs from start to finish.

The role requires 2+ years of customer service or operations in a fast-paced manufacturing environment, strong Excel skills, and experience with ERP