Customer Account Coordinator - Onsite Cross-Functional

Georgia Pacific; Sheboygan (WI); On-site; USD 29,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSAs/HSA

Life Insurance

ADD

Disability

Retirement

Paid time off

Educational assistance

Infertility assistance

Parental leave

Adoption assistance

Job summary

Georgia-Pacific in Sheboygan, WI seeks a Customer Account Coordinator to act as the primary liaison between the sales team, internal departments, and customers. You will ensure accurate orders, quality service, and timely deliveries, working onsite five days a week.

The role requires 2+ years of customer-facing experience, strong Excel/Outlook skills, and data-entry ability. OT, weekend work, and occasional travel (5–10%) may be required to support the business.

Qualifications

• 2+ years of experience working with customers.
• Proficient in Outlook and Excel with ability to create spreadsheets using formulas to track, calculate and analyze data.
• Experience with record‑keeping management/documentation.
• Willingness to work OT, weekends and travel 5-10% of the time as required to support the business.

Responsibilities

• Manage customer accounts through proactive communication through phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
• Create and maintain spreadsheets to track inventory, order status and other customer and production‑related data
• Enter orders, cancellations, and changes for multiple customer accounts with accuracy and a focus on customer needs/requirements.
• Coordinate shipments of products with the shipping department
• Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers
• Manage inventories for effective production review and planning
• Periodic customer visits to conduct business reviews or onboarding activities
• Visit customers periodically to conduct business reviews or perform onboarding activities
• Accounts payable/receivable duties
• This role will be onsite 5 days/week

Skills

Customer service

Excel

Outlook

Data entry

Travel flexibility

Education

Associate degree or higher

Job description

Georgia-Pacific in Sheboygan, WI seeks a Customer Account Coordinator to act as the primary liaison between the sales team, internal departments, and customers. You will ensure accurate orders, quality service, and timely deliveries, working onsite five days a week.

The role requires 2+ years of customer-facing experience, strong Excel/Outlook skills, and data-entry ability. OT, weekend work, and occasional travel (5–10%) may be required to support the business.