Strategic Customer Account Manager – Global Ops & Growth

ABB Inc.; Lancaster (TX); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision benefit

Company paid life insurance

AD&D

Parental Leave

Employee Assistance Program

401k with company contributions

ESAP

Job summary

ABB Inc. is seeking a seasoned Senior Customer Account Manager to lead strategic customer accounts and manage order fulfillment onsite in Mebane, NC or Lancaster, TX, with up to 20% travel.

You will coordinate with sales, operations, factories, logistics, and customers to drive satisfaction and resolve escalations. Responsibilities include driving continuous improvement, overseeing post‑sales support and claims, and tracking KPI performance to support growth.

Qualifications

• Bachelor's Degree required; Engineering focus preferred.
• 8+ years of Experience in Manufacturing, Project Management, Planning and/or operations.
• Proficiency in English; Spanish is a plus.
• Ability and willingness to travel up to 20% of the time (2 times per month).
• Candidates must already have permanent work authorization to work in the US.

Responsibilities

• Manage strategic customer accounts and order fulfillment operations, proactively controlling backlog, optimizing delivery performance, and ensuring alignment with ABB quality standards and customer commitments.
• Lead cross-functional communication and issue resolution efforts, partnering with sales, operations, factories, logistics, and customers to drive customer satisfaction, resolve escalations, and support long‑term account success.
• Drive continuous improvement initiatives by coordinating internal and external stakeholders to streamline processes, implement best practices, and enhance operational efficiency across the customer lifecycle.
• Oversee post‑sales support, claims management, and order execution, providing effective solutions for complex customer requests while ensuring timely handling of expedites, cancellations, account issues, and quality concerns.
• Monitor account performance through KPI management, forecasting, and executive engagement, facilitating business reviews, collaborating with customers and manufacturing sites, and delivering actionable insights to mitigate risks and support business growth.

Skills

Excel

PowerPoint

SAP/AMSAP

Power BI

Salesforce

EDI

EWM

COBOL

SFC

English

Education

Bachelor's Degree (Engineering focus preferred)

Tools

SAP/AMSAP

Power BI

Salesforce

EDI

EWM

Empower

Resilience

COBOL

Shop Floor Control (SFC)

Job description

ABB Inc. is seeking a seasoned Senior Customer Account Manager to lead strategic customer accounts and manage order fulfillment onsite in Mebane, NC or Lancaster, TX, with up to 20% travel.

You will coordinate with sales, operations, factories, logistics, and customers to drive satisfaction and resolve escalations. Responsibilities include driving continuous improvement, overseeing post‑sales support and claims, and tracking KPI performance to support growth.