Strategic Customer Account Manager – Global Ops

ABB Inc.; Mount Juliet (TN); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health benefits

401k Savings Plan

Employee Stock Acquisition Plan (ESAP)

11 paid holidays

Paid parental leave

Job summary

ABB is seeking an experienced Senior Customer Support/Account Manager to oversee strategic accounts and end-to-end order fulfillment from onsite locations in the US. You will lead cross-functional teams across sales, operations, logistics and manufacturing to ensure timely deliveries and high customer satisfaction.

The role requires 8+ years in manufacturing or operations, strong Excel/PowerPoint skills, and the ability to travel up to 20% domestically and internationally.

Qualifications

• Bachelor’s degree required; engineering focus preferred.
• 8+ years in manufacturing, project management, planning or operations.
• Strong Excel/PowerPoint; SAP/AMSAP; familiarity with BI tools including Power BI, Salesforce, EDI, EWM, Empower, COBOL and SFC.

Responsibilities

• Manage strategic customer accounts and order fulfillment, proactively controlling backlog and delivery performance.
• Lead cross-functional communications with sales, operations, factories, logistics and customers to drive satisfaction and resolve escalations.
• Drive continuous improvement by coordinating stakeholders to streamline processes and adopt best practices.
• Oversee post-sales support, claims management, and order execution for complex requests and expedites.
• Monitor account performance with KPIs, forecasting, and executive reviews to mitigate risks and support growth.

Skills

English proficiency

Travel readiness

Education

Bachelor's degree (Engineering preferred)

Tools

SAP/AMSAP

Power BI

Salesforce

EDI

EWM

Empower

COBOL

SFC

Job description

ABB is seeking an experienced Senior Customer Support/Account Manager to oversee strategic accounts and end-to-end order fulfillment from onsite locations in the US. You will lead cross-functional teams across sales, operations, logistics and manufacturing to ensure timely deliveries and high customer satisfaction.

The role requires 8+ years in manufacturing or operations, strong Excel/PowerPoint skills, and the ability to travel up to 20% domestically and internationally.