Quality & Customer Experience Lead

ABB Inc.; Miles (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401k Savings Plan

Paid holidays

Paid vacation

Employee discount program

Job summary

ABB is seeking a Customer Quality Specialist in Mebane, NC, onsite. You will deploy quality strategies, support the QMS, and lead corrective actions to satisfy customers while enabling sustainable operations.

You will represent the Voice of the Customer, collaborate with local teams, and drive preventive actions through root cause analysis and cross-functional partnerships. This role emphasizes risk assessment, coaching, and continuous improvement to achieve world-class performance.

Qualifications

• Bachelor degree in Electrical/Electronic/Mechanical Engineering or related field, preferred.
• Minimum 2 years relevant work experience in Incoterms knowledge, customer experience success, project execution, and supply chain, OR Associate degree in Engineering or related field PLUS minimum 4 years relevant work experience OR High School Diploma/GED PLUS 6 years relevant work experience.
• Lean six sigma green belt certification, preferred.
• Advanced communication skills (written and verbal) within the organization and customers.
• Microsoft Office skills.
• Basic knowledge oflean manufacturing, 5S, 8D reports, PPAP, preferred.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

Responsibilities

• Define, deploy and support a Quality Culture within local ABB, by assuring and controlling Quality with systems, tools and teams to exceed customer expectations while ensuring sustainable operations.
• Support and maintain the Quality Management System of the local unit, including all aspects managed in line with ABB Group/Division/BU guidance.
• Represents the Voice of the Customer within local teams; Manages the customer quality issues, perform root cause analysis and lead the implementation of the corrective actions to solve the customer quality issues.
• Challenges the teams with customer experience feedback and input to decisions; Enable and coach employees to evaluate risks, problems and solutions from a customer/stakeholder point of view.

Skills

Quality management

Root cause analysis

Communication skills

MS Office

Lean manufacturing basics

Education

Bachelor degree in Electrical/Electronic/Mechanical Engineering

Associate degree in Engineering or related field

High School Diploma/GED

Tools

Microsoft Office

Quality Management System (QMS)

PPAP

Job description

ABB is seeking a Customer Quality Specialist in Mebane, NC, onsite. You will deploy quality strategies, support the QMS, and lead corrective actions to satisfy customers while enabling sustainable operations.

You will represent the Voice of the Customer, collaborate with local teams, and drive preventive actions through root cause analysis and cross-functional partnerships. This role emphasizes risk assessment, coaching, and continuous improvement to achieve world-class performance.