Strategic Operations Account Manager (Onsite)
BlackBerry Inc.
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Benefits offered by this job
Job summary
ABB is seeking a seasoned leader to head customer support operations from inquiry to delivery and after-sales service. You will manage administrators and specialists, drive cross-functional collaboration, and implement process improvements to meet quality standards and customer commitments.
Responsibilities include overseeing post-sales support, expediting orders, and optimizing the customer lifecycle while reporting KPIs and facilitating executive reviews.
Qualifications
- Bachelor’s Degree required; Engineering focus preferred.
- 8+ years of experience in Manufacturing, Project Management, Planning or Operations.
- Proficiency in Excel and PowerPoint; SAP/AMSAP systems; plus knowledge of Power BI, Salesforce, EDI, EWM, Empower, Resilience, COBOL and SFC.
Responsibilities
- Lead a team of administrators and specialists to handle customer support processes from inquiry to delivery and after-sales service.
- Drive cross-functional collaboration with sales, operations, factories, logistics, and customers to improve satisfaction and backlogs.
- Coordinate continuous improvement initiatives to streamline processes and enhance operational efficiency.
- Oversee post-sales support, claims management, and order execution with timely expedites and issue resolution.
- Monitor KPI performance, forecasting, and executive reviews to mitigate risks and enable growth.
Skills
Education
Tools
Job description
ABB is seeking a seasoned leader to head customer support operations from inquiry to delivery and after-sales service. You will manage administrators and specialists, drive cross-functional collaboration, and implement process improvements to meet quality standards and customer commitments.
Responsibilities include overseeing post-sales support, expediting orders, and optimizing the customer lifecycle while reporting KPIs and facilitating executive reviews.
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