Strategic Customer Account Lead

ABB Inc

Mount Juliet (TN)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Health, Life & Disability

401k with company contributions

Employee stock acquisition plan (ESAP)

Paid holidays

Parental leave

Job summary

ABB seeks a seasoned leader to head customer support operations in the US. The role oversees teams handling inquiries to delivery and after-sales service, driving process optimization and customer satisfaction across the sales lifecycle.

You will collaborate with sales, operations, factories, and logistics to resolve escalations, monitor performance, and deliver actionable insights. This onsite position requires 20% travel and a strong engineering/PM background.

Qualifications

Bachelor's degree in engineering or related field required.
8+ years of experience in manufacturing, project management, planning, or operations.
Proficiency in SAP and business/operational tools (Power BI, Salesforce, EDI, SFC).
Ability to travel up to 20% domestically and internationally; valid passport required.

Responsibilities

Lead a team of administrators and specialists to manage customer support and order fulfillment.
Coordinate cross-functional communication across sales, operations, factories, logistics, and customers to drive satisfaction.
Monitor KPIs, forecast, and conduct business reviews to mitigate risks and enable growth.
Oversee post-sales support, claims, and expeditious resolutions, ensuring quality and timely delivery.