Global Order and Customer Experience Specialist

ABB Inc; Richmond (VA); On-site; USD 69,000 - 110,000; Full time

Benefits offered by this job

Health plan

Dental plan

Vision plan

Life insurance

Disability coverage

401(k)

Employee stock plan

Paid holidays

Job summary

ABB in the United States is seeking an Order Handling Specialist to provide customer and technical support across the sales process. You will manage orders from receipt to delivery, coordinate with Sales, Logistics, and Product Marketing, and ensure accurate ERP data and on-time fulfillment.

You will drive operational excellence, monitor targets like inventory turnover and NPS, and communicate updates to customers while resolving issues and negotiating with internal teams.

Qualifications

• Bachelor’s degree or higher in engineering, business or related field with 2+ years relevant work experience.
• Associate’s degree with 3+ years relevant work experience.
• High School Diploma with 5+ years relevant work experience.

Responsibilities

• Implements customer support strategy to increase operational excellence and customer satisfaction in the sales process.
• Processes orders by coordinating with Sales, Logistics, and internal teams to ensure timely delivery.
• Acts as first point of contact for customer queries and orders and resolves issues.
• Ensures ERP master data accuracy for contracts, payment terms, and customer data.

Skills

Customer experience

Project execution

Supply chain

Data analysis

Budget & performance management

Logistics

Inventory management

Communication

Education

Bachelor’s degree in engineering or business

Associate’s degree in English/BA

High School Diploma/GED

Tools

ERP systems

Job description

ABB in the United States is seeking an Order Handling Specialist to provide customer and technical support across the sales process. You will manage orders from receipt to delivery, coordinate with Sales, Logistics, and Product Marketing, and ensure accurate ERP data and on-time fulfillment.

You will drive operational excellence, monitor targets like inventory turnover and NPS, and communicate updates to customers while resolving issues and negotiating with internal teams.