Onsite Strategic Account & Delivery Manager

ABB Inc

Miles (NC)

On-site

USD 90,000 - 120,000

Full time

13 days ago

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Job summary

ABB is seeking a results-driven leader to manage a team of administrators and specialists coordinating customer support across local Sales units, from inquiry to delivery and after-sales service. You will develop and refine service strategy to meet quality, volume, and on-time delivery standards.

Travel up to 20% domestically and internationally; collaborate with Sales, Operations, Factories, Logistics and Customers to drive satisfaction, resolve escalations, and provide actionable insights for

Qualifications

Bachelor’s Degree with 3+ years of experience.
Associate’s degree in Engineering, Business Administration, or related field with 6+ years relevant work experience OR High School Diploma/GED with 10+ years of relevant work experience.
Experience in Manufacturing, Project Management, Planning and/or operations.
Proficiency in Microsoft Excel and PowerPoint, SAP/AMSAP systems, and working knowledge of business and operational tools including Power BI, Salesforce, EDI, EWM, Empower, Resilience, COBOL, and Shop Floor Control (SFC) applications is preferred.
Proficiency in English; Spanish is a plus.
Ability and willingness to travel up to 20% of the time (2 times per month) both domestically and internationally.
A valid passport will be required.
Candidates must already have permanent work authorization that would permit them to work for ABB in the US.

Responsibilities

Manage strategic customer accounts and order fulfillment operations, proactively controlling backlog, optimizing delivery performance, and ensuring alignment with ABB quality standards and customer commitments.
Lead cross-functional communication and issue resolution efforts, partnering with sales, operations, factories, logistics, and customers to drive customer satisfaction, resolve escalations, and support long-term account success.
Drive continuous improvement initiatives by coordinating internal and external stakeholders to streamline processes, implement best practices, and enhance operational efficiency across the customer lifecycle.
Oversee post-sales support, claims management, and order execution, providing effective solutions for complex customer requests while ensuring timely handling of expedites, cancellations, account issues, and quality concerns.
Monitor account performance through KPI management, forecasting, and executive engagement, facilitating business reviews, collaborating with customers and manufacturing sites, and delivering actionable insights to mitigate risks and support business growth.