Strategic CSM - Spanish Speaking (Remote Europe)

Synthesia; United States; Remote; USD 79,926 - 125,599; Full time

Benefits offered by this job

Hybrid setting

Stock options

Paid parental leave

25 days annual leave

Cycle to work scheme

Private medical insurance

Referral bonus

Pension contribution

Work from home setup

Job summary

Synthesia is seeking a Strategic Customer Success Manager focused on Spanish accounts in Europe. You will drive growth by building relationships, educating clients on innovative video creation, and coordinating onboarding with Sales. You will engage executives and ensure enterprise retention while operating in a remote Europe-based context.

The role emphasizes multilingual communication, risk management, and strategic advisory contributions within a rapidly expanding, stock-optioned startup.

Qualifications

• Experience in Customer Success Management or related roles in B2B SaaS.
• Track record managing a book of business with KPIs.
• Proven ability to forecast, manage risk and identify growth opportunities.
• Establishing trusted advisor relationships and deriving value from products.
• Onboarding new clients and building strong relationships early and throughout.
• Coordinate regular client check-ins with senior stakeholders.
• Light video editing using the Synthesia platform.
• Retain and grow enterprise accounts.
• Fluent in Spanish and English.
• Based in Europe with remote work options.

Responsibilities

• Report to the AVP of Customer Success and focus on Spanish accounts in Europe.
• Drive Synthesia’s growth by building relationships and turning clients into happy users.
• Educate clients on a new way to create video content and collaborate with Sales for onboarding.
• Engage in business-level and technical conversations at multiple levels, including C-suite.
• Support career growth in a fast-growing software company.

Skills

Customer Success

Account Management

B2B SaaS

Spanish & English

Client onboarding

Relationship building

Job description

Synthesia is seeking a Strategic Customer Success Manager focused on Spanish accounts in Europe. You will drive growth by building relationships, educating clients on innovative video creation, and coordinating onboarding with Sales. You will engage executives and ensure enterprise retention while operating in a remote Europe-based context.

The role emphasizes multilingual communication, risk management, and strategic advisory contributions within a rapidly expanding, stock-optioned startup.