Bilingual CSM (Spanish/English) — Remote

Goodshuffle Pro; Washington; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Mentorship and growth opportunities

Remote-friendly role

Job summary

Goodshuffle is hiring a Bilingual Customer Success Manager to support a portfolio of small-to-mid-sized event businesses. You will conduct onboarding calls, training, and ongoing communications in Spanish and English, monitor health and usage, and drive adoption and retention.

You will educate customers on new features, act as their main contact in their preferred language, and collaborate with CX/product teams to surface feedback. This role blends support, education, and relationship-building.

Qualifications

• Professional fluency in Spanish and English is required.
• Early career or recent graduates welcome.
• Excellent written and verbal communication in both languages.
• Strong organizational skills with attention to detail and follow-through.
• Proactive problem-solving and ability to manage multiple accounts.
• Uses AI to meaningfully reduce time on routine work and validates outputs.

Responsibilities

• Manage a portfolio of small-to-mid-sized accounts with ongoing support and value.
• Conduct onboarding calls, training sessions, and ongoing customer communication in Spanish and English.
• Monitor customer health and engagement, proactively keeping customers successful.
• Educate customers on new features, best practices, and workflows.
• Serve as the primary contact for questions and troubleshooting in the customer language.
• Advocate for Spanish-speaking customers and surface feedback to CX/product teams.
• Maintain detailed account notes, usage metrics, and communications in internal tools.
• Contribute to team processes and knowledge sharing as we scale.

Skills

Bilingual Spanish/English

Communication skills

Organizational skills

Problem-solving

Team-oriented

AI usage

Education

Tools

Claude

Intercom

HubSpot

FullStory

Confluence

Job description

Goodshuffle is hiring a Bilingual Customer Success Manager to support a portfolio of small-to-mid-sized event businesses. You will conduct onboarding calls, training, and ongoing communications in Spanish and English, monitor health and usage, and drive adoption and retention.

You will educate customers on new features, act as their main contact in their preferred language, and collaborate with CX/product teams to surface feedback. This role blends support, education, and relationship-building.