Strategic CSM: Executive Partnerships & Renewals (Remote)

Employ; United States; Remote; USD 108,000 - 128,000; Full time

Benefits offered by this job

Unlimited PTO

Remote-first culture

Comprehensive benefits

Learning & development programs

Equal opportunity employer

Job summary

Employ is seeking a Strategic Customer Success Manager to act as the primary strategic advisor and executive relationship owner for a portfolio of high-profile accounts. You will craft account plans, drive measurable ROI, and own renewals through contract execution to maximize retention and growth.

The role focuses on expansion, risk management, and collaborating with Sales, Finance, Legal, and Deal Desk to balance customer needs with financial objectives.

Qualifications

• 7+ years in a customer-facing role with a track record managing high-profile strategic accounts.
• Experience building executive-level relationships with C-level stakeholders.
• Strong communication, negotiation, and executive presentation skills.

Responsibilities

• Serve as primary strategic advisor for a portfolio of high-profile accounts and own renewal strategy.
• Build and execute strategic account plans that align solutions with customer goals.
• Deliver value via ROI-focused reviews and executive presentations.
• Identify upsell, cross-sell, and expansion opportunities within accounts.
• Manage renewals from discovery through contract execution with cross-functional alignment.
• Mentor peers and contribute to cross-functional initiatives.

Skills

Executive relationship management

Strategic account management

Customer success

CRM platforms

Tools

Salesforce

Gainsight

Job description

Employ is seeking a Strategic Customer Success Manager to act as the primary strategic advisor and executive relationship owner for a portfolio of high-profile accounts. You will craft account plans, drive measurable ROI, and own renewals through contract execution to maximize retention and growth.

The role focuses on expansion, risk management, and collaborating with Sales, Finance, Legal, and Deal Desk to balance customer needs with financial objectives.