Bilingual Enterprise CS Manager: English/Spanish

Sigma Computing; New York (NY); On-site; USD 132,000 - 165,000; Full time

Benefits offered by this job

Equity

Flexible time off

Paid bonding time for new parents

Traditional and Roth 401k

Commuter and FSA benefits

Lunch Program

Dog friendly office

Job summary

Sigma Computing in New York City is seeking an Enterprise Customer Success Manager for the East region. The role is 100% on-site, fluent in Spanish, and focuses on strategic account management and leveraging analytics to optimize client outcomes.

You will drive net dollar retention, advocate for product enhancements, and lead success plans with enterprise customers. Strong data, SQL and BI tool experience are highly valued.

Qualifications

• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
• 7+ years of experience in a customer success, account management, or consultative role within SaaS/BI.
• Experience navigating complex enterprise sales environments with multiple priorities and stakeholders.
• Strong analytical skills with a proven ability to solve complex problems using data.
• Excellent communication and interpersonal skills with trust-building abilities.
• Fluent in Spanish with business-level conversations.
• Understanding of enterprise data architecture (data lakes, warehouses, hybrid clouds).
• Experience with SQL, data visualization tools, and cloud analytics platforms (Snowflake, Databricks, Redshift, BigQuery).
• ETL experience and production BI implementations.
• Startup experience.

Responsibilities

• Strategic Account Management with high-value customers.
• Leverage analytics/BIs to guide customers in Sigma Computing’s platform usage.
• Develop strategies to maximize net dollar retention (NDR).
• Advocate for features and integrations with product teams.
• Collaborate on success plans aligning Sigma capabilities with customer goals.
• Design and deliver training to increase product knowledge and adoption.

Skills

Analytical skills

Communication

Stakeholder management

Sales experience

Spanish fluency

Education

Bachelor’s or Master’s degree in Business/Analytics/CS

Tools

SQL

Snowflake

Databricks

Redshift

BigQuery

ETL

Job description

Sigma Computing in New York City is seeking an Enterprise Customer Success Manager for the East region. The role is 100% on-site, fluent in Spanish, and focuses on strategic account management and leveraging analytics to optimize client outcomes.

You will drive net dollar retention, advocate for product enhancements, and lead success plans with enterprise customers. Strong data, SQL and BI tool experience are highly valued.