Enterprise CSM (German) - Drive Adoption & ROI

synthesia; United States; On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Stock options

Parental leave

Annual leave

Social events

Private medical insurance (UK)

Pension contributions

Work from home setup

Career growth

Job summary

Synthesia is seeking a Customer Success Manager to drive growth by building strong client relationships and turning users into advocates. You will educate clients on our new video-content platform and collaborate with Sales to deliver a seamless onboarding for new users.

You will engage in business and technical discussions at multiple levels, including C-suite, and manage risks, forecast opportunities, and ensure client ROI from Synthesia products and services.

Qualifications

• Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS.
• Experience in managing a Book of Business along with KPIs.
• A track record in managing risk, forecasting, and identifying growth opportunities.
• Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services.
• Successfully onboarding new clients and building key relationships in the first critical months and beyond.
• Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance.

Responsibilities

• Drive Synthesia’s future growth by building relationships with clients and turning them into happy users.
• Educate clients on a new way to create video content and work with sales to create a cohesive onboarding experience for new users.
• Engage in business-level and technical conversations at multiple levels, including the C-suite.
• Expand career with a fast-growing software company.

Skills

Customer-facing experience

Account Management

Forecasting

Risk management

Onboarding

C-suite communication

Video editing

Job description

Synthesia is seeking a Customer Success Manager to drive growth by building strong client relationships and turning users into advocates. You will educate clients on our new video-content platform and collaborate with Sales to deliver a seamless onboarding for new users.

You will engage in business and technical discussions at multiple levels, including C-suite, and manage risks, forecast opportunities, and ensure client ROI from Synthesia products and services.