Strategic CSM: SaaS & Security (Remote)

Nelnet; Salem (OR); Remote; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA and FSA

401K/student loan repayment

Life insurance & AD&D

Employee assistance program

Employee stock purchase program

Tuition reimbursement

Performance-based incentive pay

Disability insurance

Wellness program

Job summary

CampusGuard, a Nelnet Company, is seeking a Customer Success Manager to own the client lifecycle for our SaaS platform and consulting services. You will act as a trusted advisor, monitor client health, and drive adoption and retention in a remote, full-time role.

The ideal candidate will have 3–5 years in client success or related fields, a Bachelor’s degree (PCIP within 12 months), and a track record of cross-functional collaboration with sales and delivery teams.

Qualifications

• 3–5 years of experience in client success, customer success, account management, or project management within a SaaS, consulting, or professional services environment.
• Demonstrated experience managing client relationships and driving measurable outcomes.
• Experience coordinating work across cross‑functional teams.

Responsibilities

• Lead the end-to-end client success lifecycle, including onboarding, success planning, ongoing engagement, and renewal support.
• Develop and maintain documented client success plans with clearly defined outcomes, milestones, and adoption goals.
• Monitor and assess client health using engagement data, sentiment, compliance status, and platform utilization.
• Proactively identify risks, changes, or barriers to success and implement mitigation strategies.
• Facilitate executive-level business reviews that communicate progress, insights, and value delivered.
• Serve as the primary strategic point of contact for clients, building trusted and long-term relationships.
• Coordinate cross-functional delivery with internal teams to ensure timely, high-quality execution of client engagements.
• Drive platform adoption through proactive outreach, training coordination, and usage reviews.
• Identify potential expansion opportunities and partner with Sales by providing contextual client insights.

Skills

Client Relationship Management

Strategic Thinking

Cross-Functional Collaboration

Data-Driven Decision Making

Influence and Communication

Adaptable

Education

Bachelor's degree

PCIP certification

Job description

CampusGuard, a Nelnet Company, is seeking a Customer Success Manager to own the client lifecycle for our SaaS platform and consulting services. You will act as a trusted advisor, monitor client health, and drive adoption and retention in a remote, full-time role.

The ideal candidate will have 3–5 years in client success or related fields, a Bachelor’s degree (PCIP within 12 months), and a track record of cross-functional collaboration with sales and delivery teams.