Remote SaaS CSM — Security & Compliance

Nelnet; Lincoln (NE); Remote; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Tuition reimbursement

Wellness program

Job summary

Nelnet is seeking a remote, full‑time Customer Success Manager to own the client lifecycle for CampusGuard SaaS and services. You will partner with clients to ensure compliance outcomes, monitor health, and drive platform adoption.

The role emphasizes executive communications, risk mitigation, and long‑term advocacy to support retention and expansion opportunities. Required: 3–5 years in client success or related PM/CS roles within SaaS or professional services, a Bachelor’s in a related field,

Qualifications

• 3–5 years of experience in client success, customer success, account management, or project management within a SaaS, consulting, or professional services environment.
• Demonstrated experience managing client relationships and driving measurable outcomes.
• Experience coordinating work across cross‑functional teams.

Responsibilities

• Lead the end‑to‑end client success lifecycle, including onboarding, success planning, ongoing engagement, and renewal support.
• Develop and maintain documented client success plans with clearly defined outcomes, milestones, and adoption goals.
• Monitor and assess client health using engagement data, sentiment, compliance status, and platform utilization.
• Proactively identify risks, changes, or barriers to success and implement mitigation strategies.
• Facilitate executive‑level business reviews that communicate progress, insights, and value delivered.
• Serve as the primary strategic point of contact for clients, building trusted and long‑term relationships.
• Coordinate cross‑functional delivery with internal teams to ensure timely, high‑quality execution of client engagements.
• Drive platform adoption through proactive outreach, training coordination, and usage reviews.
• Identify potential expansion opportunities and partner with Sales by providing contextual client insights.

Skills

Client Relationship Management

Strategic Thinking

Cross-Functional Collaboration

Data-Driven Decision Making

Influence and Communication

Adaptable

Education

Bachelor’s degree in Business, Project Management, Information Security, or a related field, or equivalent professional experience.

Payment Card Industry Professional (PCIP) certification required within the first 12 months of employment.

Job description

Nelnet is seeking a remote, full‑time Customer Success Manager to own the client lifecycle for CampusGuard SaaS and services. You will partner with clients to ensure compliance outcomes, monitor health, and drive platform adoption.

The role emphasizes executive communications, risk mitigation, and long‑term advocacy to support retention and expansion opportunities. Required: 3–5 years in client success or related PM/CS roles within SaaS or professional services, a Bachelor’s in a related field,