Remote SaaS Customer Success Strategist

Nelnet; Sidney (NE); Remote; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA and FSA

401K/student loan repayment

Life insurance & AD&D

Employee assistance program

Tuition reimbursement

Wellness program

Job summary

CampusGuard, a Nelnet Company, is seeking a Customer Success Manager to own the client lifecycle and ensure measurable outcomes from our SaaS platform and consulting services. This remote, US-based role focuses on compliance achievement, security posture improvement, and sustained platform adoption.

The ideal candidate has 3–5 years in SaaS/customer success, a BA/related field, and PCIP certification within 12 months.

Qualifications

• Bachelor’s degree in Business, Project Management, Information Security, or a related field, or equivalent professional experience.
• Payment Card Industry Professional (PCIP) certification required within the first 12 months of employment.
• Preferred: Coursework or certification related to customer success, project management, or information security.

Responsibilities

• Lead the end‑to‑end client success lifecycle, including onboarding, success planning, ongoing engagement, and renewal support.
• Develop and maintain documented client success plans with clearly defined outcomes, milestones, and adoption goals.
• Monitor and assess client health using engagement data, sentiment, compliance status, and platform utilization.
• Proactively identify risks, changes, or barriers to success and implement mitigation strategies.
• Facilitate executive‑level business reviews that communicate progress, insights, and value delivered.
• Serve as the primary strategic point of contact for clients, building trusted and long‑term relationships.
• Coordinate cross‑functional delivery with internal teams to ensure timely, high‑quality execution of client engagements.
• Drive platform adoption through proactive outreach, training coordination, and usage reviews.
• Identify potential expansion opportunities and partner with Sales by providing contextual client insights.

Skills

Client Relationship Management

Strategic Thinking

Cross-Functional Collaboration

Data-Driven Decision Making

Influence and Communication

Adaptable

Education

Bachelor’s degree in Business, Project Management, Information Security, or related field

PCIP certification

Preferred: Customer success/project management/information security certification/coursework

Job description

CampusGuard, a Nelnet Company, is seeking a Customer Success Manager to own the client lifecycle and ensure measurable outcomes from our SaaS platform and consulting services. This remote, US-based role focuses on compliance achievement, security posture improvement, and sustained platform adoption.

The ideal candidate has 3–5 years in SaaS/customer success, a BA/related field, and PCIP certification within 12 months.