Strategic Customer Success Manager (Remote)

Nelnet; North Platte (NE); Remote; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

FSA

401K

Paid time off

Life Insurance

AD&D Insurance

Employee assistance program

Tuition reimbursement

Performance‑based incentive pay

Wellness program

Job summary

CampusGuard, a Nelnet Company, is seeking a Customer Success Manager to own the client lifecycle for our SaaS platform and consulting services. The role focuses on compliance achievement, security posture improvement, and sustained platform adoption while coordinating with internal teams to deliver outcomes.

The position requires 3–5 years in client success or related fields, a bachelor’s degree, and PCIP certification within 12 months.

Qualifications

• Bachelor’s degree in Business, Project Management, Information Security, or related field, or equivalent professional experience.
• Payment Card Industry Professional (PCIP) certification required within the first 12 months of employment.
• Preferred: coursework or certification related to customer success, project management, or information security.

Responsibilities

• Lead the end‑to‑end client success lifecycle, including onboarding, success planning, ongoing engagement, and renewal support.
• Develop and maintain documented client success plans with clearly defined outcomes, milestones, and adoption goals.
• Monitor and assess client health using engagement data, sentiment, compliance status, and platform utilization.
• Proactively identify risks, changes, or barriers to success and implement mitigation strategies.
• Facilitate executive‑level business reviews that communicate progress, insights, and value delivered.
• Serve as the primary strategic point of contact for clients, building trusted and long‑term relationships.
• Coordinate cross‑functional delivery with internal teams to ensure timely, high‑quality execution of client engagements.
• Drive platform adoption through proactive outreach, training coordination, and usage reviews.
• Identify potential expansion opportunities and partner with Sales by providing contextual client insights.

Skills

Client Relationships

Strategic Thinking

Cross-Functional

Data-Driven

Influence & Communication

Adaptable

Education

Bachelor’s degree (Business/PM/InfoSec)

PCIP certification within 12 months

Job description

CampusGuard, a Nelnet Company, is seeking a Customer Success Manager to own the client lifecycle for our SaaS platform and consulting services. The role focuses on compliance achievement, security posture improvement, and sustained platform adoption while coordinating with internal teams to deliver outcomes.

The position requires 3–5 years in client success or related fields, a bachelor’s degree, and PCIP certification within 12 months.