Strategic CSM, SaaS & Security Compliance (Remote)

Nelnet; Denver (CO); Remote; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA and FSA

401K

Tuition reimbursement

Performance‑based incentive pay

Life insurance & AD&D

Wellness program

Job summary

CampusGuard, a Nelnet Company, is seeking a Customer Success Manager to own the client lifecycle for our SaaS platform and services. You will partner with clients as a trusted advisor, focusing on compliance achievement, security posture, and adoption across engagements.

You will monitor health, identify risks, drive value, lead executive reviews, and coordinate with internal teams to deliver outcomes and support long-term retention. Remote-friendly, salary $75k-$80k.

Qualifications

• Bachelor’s degree or equivalent professional experience in a related field.
• PCIP certification required within first 12 months of employment.
• Preferred: coursework or certification in customer success, project management, or information security.

Responsibilities

• Lead end-to-end client success lifecycle including onboarding, success planning, and renewal support.
• Develop and maintain documented client success plans with defined outcomes and milestones.
• Monitor and assess client health using engagement data and platform utilization.
• Identify risks and implement mitigation strategies.
• Facilitate executive‑level business reviews to communicate progress and value.
• Serve as primary strategic contact and coordinate cross‑functional delivery.
• Drive platform adoption through proactive outreach and training coordination.
• Identify expansion opportunities and support Sales with client insights.

Skills

Client Relationship Management

Strategic Thinking

Cross-Functional Collaboration

Data-Driven Decision Making

Influence and Communication

Adaptable

Education

Bachelor’s degree in Business, Project Management, Information Security

PCIP certification within 12 months

Customer success/project management/info security coursework

Job description

CampusGuard, a Nelnet Company, is seeking a Customer Success Manager to own the client lifecycle for our SaaS platform and services. You will partner with clients as a trusted advisor, focusing on compliance achievement, security posture, and adoption across engagements.

You will monitor health, identify risks, drive value, lead executive reviews, and coordinate with internal teams to deliver outcomes and support long-term retention. Remote-friendly, salary $75k-$80k.