Remote Customer Success Manager, Security SaaS

Nelnet; Topeka (KS); Remote; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision, HSA and FSA

401K / student loan repayment

Tuition reimbursement

Disability insurance

Job summary

CampusGuard, a Nelnet Company, seeks a Customer Success Manager to own the client lifecycle for our SaaS platform and consulting services, acting as a trusted advisor to ensure compliance and security posture improvements while driving sustained platform adoption.

The role requires 3–5 years in client success or related fields, a Bachelor’s degree in a relevant area, and PCIP certification within 12 months. This is a remote/full-time role with visa sponsorship not available.

Qualifications

• 3–5 years of experience in client success, customer success, account management, or project management within a SaaS, consulting, or professional services environment.
• Bachelor’s degree in Business, Project Management, Information Security, or related field, or equivalent professional experience.
• Payment Card Industry Professional (PCIP) certification required within the first 12 months of employment.

Responsibilities

• Lead the end-to-end client success lifecycle including onboarding, success planning, ongoing engagement, and renewal support.
• Develop and maintain documented client success plans with clearly defined outcomes, milestones, and adoption goals.
• Monitor and assess client health using engagement data, sentiment, compliance status, and platform utilization.
• Proactively identify risks, changes, or barriers to success and implement mitigation strategies.
• Facilitate executive-level business reviews that communicate progress, insights, and value delivered.
• Serve as the primary strategic point of contact for clients, building trusted and long-term relationships.
• Coordinate cross-functional delivery with internal teams to ensure timely, high-quality execution of client engagements.
• Drive platform adoption through proactive outreach, training coordination, and usage reviews.
• Identify potential expansion opportunities and partner with Sales by providing contextual client insights.

Skills

Client Relationship Management

Strategic Thinking

Cross-Functional Collaboration

Data-Driven Decision Making

Influence and Communication

Adaptable

Education

Bachelor’s degree in Business, PM, Info Security, or related field

PCIP certification within 12 months

Job description

CampusGuard, a Nelnet Company, seeks a Customer Success Manager to own the client lifecycle for our SaaS platform and consulting services, acting as a trusted advisor to ensure compliance and security posture improvements while driving sustained platform adoption.

The role requires 3–5 years in client success or related fields, a Bachelor’s degree in a relevant area, and PCIP certification within 12 months. This is a remote/full-time role with visa sponsorship not available.