Strategic SaaS Customer Success Lead

Nelnet; Gering (NE); Remote; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical and dental benefits

Vision benefits

HSA and FSA

Time off and PTO

401K/retirement plan

Student loan repayment

Life insurance & AD&D

EAP

Stock purchase program

Tuition reimbursement

Performance-based incentive pay

Disability insurance

Wellness program

Job summary

CampusGuard, a Nelnet Company, is seeking a Customer Success Manager to own the client lifecycle for our SaaS platform and consulting services. You will partner with clients as a trusted advisor to achieve compliance and security outcomes, monitor health, and drive platform adoption while coordinating across internal teams.

The role emphasizes executive-level reviews, proactive risk management, and long-term client retention in a remote, full-time capacity.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• PCIP certification required within the first 12 months.
• Preferred: customer success, project management, or information security coursework/certifications.

Responsibilities

• Lead the end-to-end client success lifecycle, including onboarding, success planning, ongoing engagement, and renewal support.
• Develop and maintain documented client success plans with clearly defined outcomes, milestones, and adoption goals.
• Monitor and assess client health using engagement data, sentiment, compliance status, and platform utilization.
• Proactively identify risks, changes, or barriers to success and implement mitigation strategies.
• Facilitate executive-level business reviews that communicate progress, insights, and value delivered.
• Serve as the primary strategic point of contact for clients, building trusted and long-term relationships.
• Coordinate cross-functional delivery with internal teams to ensure timely, high-quality execution of client engagements.
• Drive platform adoption through proactive outreach, training coordination, and usage reviews.
• Identify potential expansion opportunities and partner with Sales by providing contextual client insights.

Skills

Client Relationship Management

Strategic Thinking

Cross-Functional Collaboration

Data-Driven Decision Making

Influence and Communication

Adaptable

Education

Bachelor’s degree in Business, Project Management, Information Security, or related field

PCIP certification within 12 months

Preferred coursework/certification in CS, PM, or info security

Job description

CampusGuard, a Nelnet Company, is seeking a Customer Success Manager to own the client lifecycle for our SaaS platform and consulting services. You will partner with clients as a trusted advisor to achieve compliance and security outcomes, monitor health, and drive platform adoption while coordinating across internal teams.

The role emphasizes executive-level reviews, proactive risk management, and long-term client retention in a remote, full-time capacity.