Remote Strategic Customer Success Manager, SaaS & Security

Nelnet; Scottsbluff (NE); Remote; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

HSA / FSA

401K + Student Loan Repayment

Life Insurance & AD&D

Tuition Reimbursement

Job summary

CampusGuard, a Nelnet Company, is seeking a results-oriented Customer Success Manager to own the client lifecycle for our SaaS platform and consulting services. You will drive onboarding, adoption, and renewal activities, partnering with clients as a trusted advisor to improve security posture and achieve measurable outcomes.

The role requires 3–5 years in client success or related fields, with a focus on compliance-driven environments.

Qualifications

• 3–5 years in client success, customer success, account management, or project management within SaaS/consulting.
• Demonstrated experience managing client relationships and driving measurable outcomes.
• Experience coordinating work across cross-functional teams.

Responsibilities

• Lead the end-to-end client success lifecycle, including onboarding, success planning, ongoing engagement, and renewal support.
• Develop and maintain documented client success plans with clearly defined outcomes, milestones, and adoption goals.
• Monitor and assess client health using engagement data, sentiment, compliance status, and platform utilization.
• Proactively identify risks, changes, or barriers to success and implement mitigation strategies.
• Facilitate executive-level business reviews that communicate progress, insights, and value delivered.
• Serve as the primary strategic point of contact for clients, building trusted and long-term relationships.
• Coordinate cross-functional delivery with internal teams to ensure timely, high-quality execution of client engagements.
• Drive platform adoption through proactive outreach, training coordination, and usage reviews.
• Identify potential expansion opportunities and partner with Sales by providing contextual client insights.

Skills

Client Relationship Management

Strategic Thinking

Cross-Functional Collaboration

Data-Driven Decision Making

Influence and Communication

Adaptable

Education

Bachelor's degree in Business/PM/InfoSec or related

PCIP certification within 12 months

Customer success/PM coursework or certification

Job description

CampusGuard, a Nelnet Company, is seeking a results-oriented Customer Success Manager to own the client lifecycle for our SaaS platform and consulting services. You will drive onboarding, adoption, and renewal activities, partnering with clients as a trusted advisor to improve security posture and achieve measurable outcomes.

The role requires 3–5 years in client success or related fields, with a focus on compliance-driven environments.