Strategic CSM: Revenue Growth Leader (Remote)

Spekit; Heber (UT); À distance; USD 100 000 - 170 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Equity

Full benefits (medical, dental, vision

Generous PTO

Remote-friendly with Denver HQ

Résumé du poste

Spekit is seeking a Customer Success Manager to own outcomes for mid-market and enterprise accounts in a remote-friendly US role. You’ll act as a strategic partner and revenue driver, ensuring customers realize value and expand over time.

You’ll build champions, collaborate with Product and Sales, and help embed Spekit’s AI Sidekick into daily workflows. A strong analytical and communicative mindset is essential.

Qualifications

• 4–8 years in CS, account management, or similar role at a B2B SaaS company.
• Track record of owning net revenue retention and renewals.
• Ability to build relationships with VP and C-suite levels.
• Portfolio management with ARR in the $30K–$200K+ range.
• Thrives in a fast-moving startup with ambiguity.
• Strong analytical instincts and data storytelling.
• Excellent communication and facilitation skills.
• Familiarity with CS tooling (Salesforce, Vitally, Gainsight).
• Experience with AI tools is a plus.
• Must be legally authorized to work in the US.

Responsabilités

• Own the post-implementation relationship for a portfolio of accounts through adoption, renewal, expansion, and advocacy.
• Drive adoption of Spekit across revenue teams and embed AI Sidekick into workflows.
• Build deep relationships with champions and leaders (VP/C-level).
• Lead business reviews connecting Spekit impact to revenue goals.
• Advocate for customers inside Spekit and feed product roadmap.
• Develop customer advocates for case studies and references.
• Monitor account health and surface churn risk with mitigation plans.
• Manage escalations with urgency and cross-functional resolution.
• Collaborate with Sales to close expansion opportunities.
• Maintain product expertise and translate capabilities to customer use cases.

Connaissances

Customer Success

Account Management

Relationship Building

Data-Driven

Communication

CS Tooling

Outils

Salesforce

Vitally

Gainsight

Description du poste

Spekit is seeking a Customer Success Manager to own outcomes for mid-market and enterprise accounts in a remote-friendly US role. You’ll act as a strategic partner and revenue driver, ensuring customers realize value and expand over time.

You’ll build champions, collaborate with Product and Sales, and help embed Spekit’s AI Sidekick into daily workflows. A strong analytical and communicative mindset is essential.