Strategic CS Manager — Drive Adoption & Revenue (Remote)

Spekit; Baton Rouge (LA); À distance; USD 110 000 - 170 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Equity

Full benefits

Generous PTO

Remote-friendly

Denver HQ

Résumé du poste

Spekit is seeking a Customer Success Manager to own outcomes for a mid-market and enterprise portfolio. You’ll partner with customers to drive value, build champions, and expand relationships—not a pure support role.

This high-impact position blends strategic advisory with revenue-driving responsibilities in a fast-paced startup. You’ll collaborate with Product, Engineering, Marketing, and Sales to translate customer feedback into product improvements and growth opportunities while ensuring

Qualifications

• 4-8 years in CS/AM or strategic customer-facing roles at a B2B SaaS company
• Proven ability to own net revenue retention, renewals, and expansions
• Experience managing a portfolio of mid-market/enterprise accounts with ARR $30K-$200K+
• Strong relationships with VP/C-suite leaders in Revenue, Enablement, or RevOps
• Data-driven storyteller who identifies risk and actions
• Excellent written and verbal communication skills

Responsabilités

• Own post-implementation relationships from adoption through renewal and expansion
• Drive adoption of Spekit across revenue teams and embed AI Sidekick in workflows
• Build multi-threaded relationships with champions and economic buyers (VP/C-suite)
• Lead strategic business reviews linking Spekit impact to revenue goals
• Collaborate with Product, Eng, Marketing, and Sales to reflect customer feedback in the product/ GTM
• Develop customer advocates for case studies and references
• Monitor account health with data; mitigate churn early
• Handle escalations with urgency and cross-functional resolution
• Identify and close expansion opportunities with Sales
• Maintain deep product knowledge and apply new capabilities to use cases

Connaissances

CS leadership

Net revenue retention

Portfolio management

VP/C-suite relationships

Data-driven

Communication

Outils

Salesforce

Gainsight

Vitally

Description du poste

Spekit is seeking a Customer Success Manager to own outcomes for a mid-market and enterprise portfolio. You’ll partner with customers to drive value, build champions, and expand relationships—not a pure support role.

This high-impact position blends strategic advisory with revenue-driving responsibilities in a fast-paced startup. You’ll collaborate with Product, Engineering, Marketing, and Sales to translate customer feedback into product improvements and growth opportunities while ensuring