Senior CSM: Revenue & Advocacy Lead (Remote)

Spekit; Madison (WI); Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Equity

Full benefits (medical, dental, vision

Generous PTO

Remote-friendly policy

Job summary

Spekit is hiring a Customer Success Manager to own outcomes for mid-market and enterprise accounts. You will be the trusted advisor, ensuring customers realize value, build champions, and turn healthy accounts into expansion opportunities.

This is a high-impact, revenue-driven CS role on a lean team with visibility across the business. You will collaborate with Product, Engineering, Marketing, and Sales to incorporate customer feedback into our platform and go-to-market strategies, while growing

Qualifications

• 5+ years in a customer-facing role at a B2B SaaS company.
• Proven track record of net revenue retention and expanding ARR.
• Experience managing mid-market to enterprise accounts ($30K–$200K ARR).
• Strong communication with VP/C-suite stakeholders.

Responsibilities

• Own post-implementation relationships for a portfolio of accounts, from adoption through renewal and expansion.
• Drive adoption of Spekit across revenue teams and embed AI Sidekick into workflows.
• Build multi-threaded relationships with champions and economic buyers at executive levels.
• Lead business reviews connecting Spekit impact to customers' revenue goals.

Skills

Relationship building

Account management

Data analysis

Stakeholder management

Communication

Sales enablement

CS tooling

Tools

Salesforce

Gainsight

Vitally

Job description

Spekit is hiring a Customer Success Manager to own outcomes for mid-market and enterprise accounts. You will be the trusted advisor, ensuring customers realize value, build champions, and turn healthy accounts into expansion opportunities.

This is a high-impact, revenue-driven CS role on a lean team with visibility across the business. You will collaborate with Product, Engineering, Marketing, and Sales to incorporate customer feedback into our platform and go-to-market strategies, while growing