Customer Success Manager: Marketing Cloud & Digital Commerce

Leadout Capital; Bellevue (WA); On-site; USD 90,000 - 140,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager (CSM) to ensure high-value Signature customers achieve measurable ROI on the platform. You will act as a trusted advisor, align business and technical goals, and drive adoption across Marketing & Commerce initiatives in a fast-paced, digital-first environment.

You will build executive relationships, guide strategic success plans, and coordinate cross-functional teams to protect peak revenue during major incidents and platform migrations.

Qualifications

• 3-4 years of industry expertise in Customer Success, SaaS platforms, and Marketing/Commerce operations.
• Strong ability to facilitate discussions and translate business goals into product experiences.
• Experience with Marketing Cloud and related Salesforce platforms is a plus.

Responsibilities

• Serve as the single point of customer accountability for Signature deliverables, experience, renewal and expansion.
• Coordinate all Signature deliverables and oversee the lifecycle experience.
• Apply processes to address customer needs and ensure value from Signature.

Skills

Customer Success

SaaS platforms

Marketing/Commerce

Executive stakeholder management

Managed services

Tools

Marketing Cloud

Commerce Cloud

Salesforce

Job description

Salesforce is seeking a Customer Success Manager (CSM) to ensure high-value Signature customers achieve measurable ROI on the platform. You will act as a trusted advisor, align business and technical goals, and drive adoption across Marketing & Commerce initiatives in a fast-paced, digital-first environment.

You will build executive relationships, guide strategic success plans, and coordinate cross-functional teams to protect peak revenue during major incidents and platform migrations.