Strategic CSM II: Remote-First Growth & Retention

AbsenceSoft; United States; Remote; USD 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Performance-based bonus

Equity opportunities

Flexible time off

Remote-first work model

Zusammenfassung

AbsenceSoft is seeking an experienced Customer Success Manager II in the United States to partner with customers and ensure they realize the full value of our leave management SaaS platform. You will build trusted relationships, drive adoption, promote retention, and help customers achieve measurable outcomes.

You will collaborate with Sales, Product, and Support to deliver seamless solutions, identify expansion opportunities, and manage health metrics to inform product improvements.

Qualifikationen

• Bachelor’s degree in Business or related field, or equivalent experience.
• 3–5 years in customer success, account management, or a related client-facing role in SaaS.
• Strong understanding of customer lifecycle management and SaaS success drivers.
• Proficiency with CRM and customer success platforms (Salesforce, HubSpot, Gainsight).

Aufgaben

• Manage a portfolio of customers as their primary advocate and trusted advisor.
• Drive platform adoption and engagement through onboarding, training, and success planning.
• Identify risks to retention and develop proactive strategies to mitigate them.
• Partner with customers to uncover opportunities for expanded usage and value realization.
• Collaborate cross-functionally with Sales, Product, and Support to deliver seamless solutions.
• Escalate and manage resolution of complex customer issues.
• Track customer health metrics, retention trends, and account activities in CRM/CS tools.
• Provide customer insights to inform product development and process improvements.
• Support company security and compliance standards within your role.

Kenntnisse

Customer success

Account management

Communication

Problem solving

Ausbildung

Bachelor’s degree in Business or related field

Tools

Salesforce

HubSpot

Gainsight

Jobbeschreibung

AbsenceSoft is seeking an experienced Customer Success Manager II in the United States to partner with customers and ensure they realize the full value of our leave management SaaS platform. You will build trusted relationships, drive adoption, promote retention, and help customers achieve measurable outcomes.

You will collaborate with Sales, Product, and Support to deliver seamless solutions, identify expansion opportunities, and manage health metrics to inform product improvements.