Customer Success Manager II

AbsenceSoft; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Performance-based bonus

Equity opportunities

Flexible time off

Remote-first work model

Job summary

AbsenceSoft is seeking an experienced Customer Success Manager II in the United States to partner with customers and ensure they realize the full value of our leave management SaaS platform. You will build trusted relationships, drive adoption, promote retention, and help customers achieve measurable outcomes.

You will collaborate with Sales, Product, and Support to deliver seamless solutions, identify expansion opportunities, and manage health metrics to inform product improvements.

Qualifications

• Bachelor’s degree in Business or related field, or equivalent experience.
• 3–5 years in customer success, account management, or a related client-facing role in SaaS.
• Strong understanding of customer lifecycle management and SaaS success drivers.
• Proficiency with CRM and customer success platforms (Salesforce, HubSpot, Gainsight).

Responsibilities

• Manage a portfolio of customers as their primary advocate and trusted advisor.
• Drive platform adoption and engagement through onboarding, training, and success planning.
• Identify risks to retention and develop proactive strategies to mitigate them.
• Partner with customers to uncover opportunities for expanded usage and value realization.
• Collaborate cross-functionally with Sales, Product, and Support to deliver seamless solutions.
• Escalate and manage resolution of complex customer issues.
• Track customer health metrics, retention trends, and account activities in CRM/CS tools.
• Provide customer insights to inform product development and process improvements.
• Support company security and compliance standards within your role.

Skills

Customer success

Account management

Communication

Problem solving

Education

Bachelor’s degree in Business or related field

Tools

Salesforce

HubSpot

Gainsight

Job description

We’re seeking an experienced and strategic Customer Success Manager II to join our team. In this role, you’ll partner closely with our customers to ensure they realize the full value of our leave management SaaS platform. You’ll build trusted relationships, drive adoption, promote retention, and help customers achieve measurable outcomes. This is a great opportunity for someone who thrives on collaboration, problem-solving, and making a meaningful impact for both clients and colleagues.

What you’ll do

• Manage a portfolio of customers, serving as their primary advocate and trusted advisor.
• Drive platform adoption and engagement through onboarding, training, and success planning.
• Identify risks to retention and develop proactive strategies to mitigate them.
• Partner with customers to uncover opportunities for expanded usage and value realization.
• Collaborate cross-functionally with Sales, Product, and Support to deliver seamless solutions.
• Escalate and manage resolution of complex customer issues.
• Track customer health metrics, retention trends, and account activities in CRM/CS tools.
• Provide customer insights to inform product development and process improvements.
• Support company security and compliance standards within your role.

What you’ll bring

• Bachelor’s degree in Business or related field, or equivalent experience.
• 3–5 years of experience in customer success, account management, or a related client-facing role in SaaS.
• Strong understanding of customer lifecycle management and SaaS success drivers.
• Proven ability to manage multiple accounts with varying levels of complexity.
• Excellent communication, relationship-building, and problem-solving skills.
• Proficiency with CRM and customer success platforms (e.g., Salesforce, HubSpot, Gainsight).
• Experience in HR technology, leave management, or compliance-focused SaaS.
• Knowledge of FMLA, ADA, or related HR compliance requirements.
• Demonstrated success driving retention, upsell, or expansion.

Why join us

At AbsenceSoft, we _ LEAD _ with our values:

_Lead with Innovation _ - We create meaningful change through intelligence, focus and passion. We embrace curiosity, data, and insight to shape the future of our industry. Always innovating, learning and evolving.

_Elevate Every Voice _ - Every perspective matters. We listen, learn, and build a culture where diversity of thought and experience drives better solutions and smarter decisions.

_Achieve Together _ - The customer fuels everything we do. We share knowledge, collaborate, celebrate wins, and face challenges as one team because success is always a collective achievement.

_Drive Outcome _ - Every action we take delivers measurable value to our teams, our customers, and the employees they support. Accountability is non-negotiable. We honor our commitments, take responsibility for results, and see every success and setback as a chance to grow stronger.

We offer:

• Impact that matters. You’ll do work that shapes the future of the modern workplace
• Flexibility and trust. We’re remote-first and results driven. You’ll have the freedom and flexibility to do your best work, wherever you do it best.
• Growth and development. We believe the best work happens when people are growing. You’ll have access to learning resources, leadership programs, and real opportunities to take on new challenges and expand your impact.
• Competitive rewards. We offer comprehensive benefits, a performance-based bonus program, and equity opportunities – because when we grow, you should too.
• Time for life. Recharge and reconnect with flexible time off, paid holidays, and flexible leave programs designed to support every season of life.
• Belonging and balance. We’re building an inclusive culture where every voice is valued, collaboration is celebrated, and success is shared.

We’re committed to building a team as diverse as the customers we serve.

Final compensation is determined based on a candidate’s relevant experience, skills, education, and geographic location. This position is also eligible for annual bonus.

#LI-DNI