Strategic CSM II for SaaS Growth & Adoption

United States Digital Space LLC; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical premiums up to 100%

Flexible PTO

Paid holidays

Wellness resources

401(k) plan

Disability insurance

Life insurance

Other benefits

Job summary

the company is seeking a Customer Success Manager II to grow, support, and renew customer adoption of the company solutions. You will partner with clients to achieve their objectives, accelerate time to live and value, and provide B2B digital business expertise.

You'll own the customer relationship across the full lifecycle, work with senior marketing stakeholders, drive adoption and measurable outcomes, and identify expansion opportunities in collaboration with sales teams.

Qualifications

• 3-5 years of experience in strategic account management, customer success, or similar roles supporting SaaS customers
• Demonstrated success driving expansion through upsell and cross-sell motions, in partnership with sales teams
• Strong experience coordinating cross-functional teams and leading complex, multi-stakeholder initiatives
• Deep familiarity with Sales and Marketing technology ecosystems, including CRM, marketing automation, sales engagement, intent, predictive analytics, and revenue management tools
• Proven ability to lead technical or process-driven implementations, identify gaps in customer workflows, and deliver measurable business impact and ROI

Responsibilities

• Own the customer relationship across the full lifecycle, serving as the primary point of contact and trusted advisor to senior marketing stakeholders
• Drive adoption and value realization of the the company platform, measured through usage, customer outcomes, and goal attainment
• Partner with customers to deliver proactive ABM best practices, strategies, and use cases, addressing critical success issues and executive priorities
• Identify and support expansion opportunities within the customer base in partnership with new business teams
• Lead customer onboarding, project manage ongoing initiatives, and ensure timely resolution of issues through cross-functional coordination
• Advocate for customers internally while maintaining deep expertise in the company products, industry trends, and the competitive landscape
• Develop customer success stories, case studies, and references that demonstrate measurable impact

Skills

Strategic account management

Upsell & cross-sell

Cross-functional coordination

MarTech / CRM familiarity

Technical implementations/ROI

Tools

CRM systems

Job description

the company is seeking a Customer Success Manager II to grow, support, and renew customer adoption of the company solutions. You will partner with clients to achieve their objectives, accelerate time to live and value, and provide B2B digital business expertise.

You'll own the customer relationship across the full lifecycle, work with senior marketing stakeholders, drive adoption and measurable outcomes, and identify expansion opportunities in collaboration with sales teams.