Strategic CSM: Growth & Retention Leader

Agiloft, Inc.; United States; Remote; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Agiloft in the United States seeks a Customer Success partner for high-value customers, building trusted relationships and driving value realization.

You will monitor account health, adoption, and risks using data to inform retention and growth strategies, and collaborate cross-functionally with Sales, Support, and Product to coordinate complex engagements and identify expansion opportunities.

Aufgaben

• Serve as the primary Customer Success partner for high-value, strategically important customers, building trusted relationships and driving value realization.
• Monitor account health, adoption, and risks using data and customer insights to develop retention and growth strategies.
• Collaborate cross-functionally with Sales, Support, and Product teams to coordinate complex customer engagements and identify expansion opportunities.

Kenntnisse

Customer success

Account management

Cross-functional collaboration

Jobbeschreibung

Agiloft in the United States seeks a Customer Success partner for high-value customers, building trusted relationships and driving value realization.

You will monitor account health, adoption, and risks using data to inform retention and growth strategies, and collaborate cross-functionally with Sales, Support, and Product to coordinate complex engagements and identify expansion opportunities.