Scaled CSM: Data-Driven Growth for 100 Accounts

Zearch; United States; Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary + bonus

Flexible working and remote-friendly model

Career development and progression

Job summary

A fast-growing SaaS provider is seeking a Customer Success Manager to oversee a portfolio of approximately 100 accounts. This role requires a data-driven approach to engage with clients effectively, ensuring their success and renewal. Candidates should have over 4 years of Customer Success experience, including at least 2 years in a scalable model, and possess strong analytical skills to make informed decisions. The company offers a flexible, remote-friendly working model, competitive salary, and career progression opportunities in a high-growth environment.

Qualifications

• 4+ years in Customer Success, with at least 2 years in a scaled model.
• Proven success managing a large portfolio of around 100 accounts.
• Experience working in high-growth or early-stage environments preferred.

Responsibilities

• Manage a scaled portfolio of approximately 100 accounts.
• Build and execute scalable customer success strategies.
• Collaborate cross-functionally to drive adoption and expansion.

Skills

Analytical skills

Stakeholder management

Data-driven decision making

Systemic thinking

Collaboration

Job description

A fast-growing SaaS provider is seeking a Customer Success Manager to oversee a portfolio of approximately 100 accounts. This role requires a data-driven approach to engage with clients effectively, ensuring their success and renewal. Candidates should have over 4 years of Customer Success experience, including at least 2 years in a scalable model, and possess strong analytical skills to make informed decisions. The company offers a flexible, remote-friendly working model, competitive salary, and career progression opportunities in a high-growth environment.