Strategic CSM for Enterprise Growth & Retention

WP Engine; Pittsburgh (Allegheny County); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Company stock options

Health benefits

Fertility benefits

401(k) with match

Generous vacation

Wellness days

Home office stipend

Mental health resources

Pet insurance options

Learning & growth

Job summary

WP Engine in Pittsburgh is seeking an experienced Customer Success Manager to act as the trusted advisor for high-value customers. You will lead account strategy, drive revenue retention and growth, and coordinate with sales, product, and support to align solutions with business goals.

Responsibilities include building strategic plans, monitoring health, conducting reviews, and owning renewal cycles across Enterprise & Mid-Market portfolios.

Qualifications

• Bachelor's degree in business or related field.
• 5+ years in account or customer success management with revenue targets.
• Strong relationships with high-level customers and executive stakeholders.
• Excellent communication, presentation and negotiation skills.
• Proficient with CRM software (Salesforce, Gainsight).

Responsibilities

• Cultivate executive-level partnerships with key stakeholders inside accounts.
• Develop and execute strategic account plans with clear objectives.
• Monitor usage, adoption, and potential churn, conducting regular reviews.
• Lead renewal and expansion discussions, including price negotiations as needed.
• Coordinate with sales, product, and support to deliver tailored solutions.
• Document interactions and strategic discussions in the CRM.

Skills

Account management

Customer success

Communication

Negotiation

CRM proficiency

Time management

Strategic thinking

Education

Bachelor's degree in business or related field

Tools

Salesforce

Gainsight

Job description

WP Engine in Pittsburgh is seeking an experienced Customer Success Manager to act as the trusted advisor for high-value customers. You will lead account strategy, drive revenue retention and growth, and coordinate with sales, product, and support to align solutions with business goals.

Responsibilities include building strategic plans, monitoring health, conducting reviews, and owning renewal cycles across Enterprise & Mid-Market portfolios.