Strategic Enterprise CSM - AI-Driven Growth & Migrations

MessageGears LLC; Atlanta (GA); On-site; USD 90,000 - 125,000; Full time

Job summary

MessageGears LLC is seeking a Customer Success Manager in Atlanta to own a focused portfolio of enterprise customers. You will deeply understand how clients utilize the platform to drive engagement and ROI, beyond basic service delivery.

You will lead cross-functional initiatives, leverage AI-driven insights for health scoring and QBRs, and partner with Sales on renewals and expansions. This role fits professionals who thrive in technical, enterprise environments.

Qualifications

• 3+ years in customer success or related post-sale role at a B2B SaaS company.
• Bachelor's degree in a relevant field or equivalent experience.
• Experience with marketing tech, data platforms, or enterprise software CS is a plus.
• AI tools experience for QBRs, health scoring, and customer communications.
• Strong multi-stakeholder relationship management across executive levels.

Responsibilities

• Own a portfolio of enterprise MessageGears customers and maintain strong relationships across organizations.
• Lead cross-functional projects from migrations to platform expansions and process improvements.
• Use AI-powered tools for QBR preparation, health analysis, and meeting notes.
• Drive adoption and ensure customers realize the full value of the platform.
• Own renewals and collaborate with Sales on renewal strategy and negotiations.
• Identify and qualify expansion opportunities within your book of business.
• Prepare and lead quarterly business reviews with executive stakeholders.
• Manage issues and escalations with Support, Product, and Solutions Engineering.
• Capture and relay Voice of the Customer to Product and Engineering.

Skills

Customer success

Enterprise relationships

Data-driven management

Cross-functional collaboration

Communication skills

AI tools usage

Project leadership

Education

Bachelor's degree in a relevant field or equivalent experience

Tools

AI tools for QBR health scoring

Job description

MessageGears LLC is seeking a Customer Success Manager in Atlanta to own a focused portfolio of enterprise customers. You will deeply understand how clients utilize the platform to drive engagement and ROI, beyond basic service delivery.

You will lead cross-functional initiatives, leverage AI-driven insights for health scoring and QBRs, and partner with Sales on renewals and expansions. This role fits professionals who thrive in technical, enterprise environments.