Strategic CSM: Healthcare AI Startup

SpinSci Technologies LLC; Dallas (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

SpinSci Technologies LLC is seeking a Customer Success Manager to be a trusted advisor for a portfolio of strategic healthcare customers. You will define what world-class customer success looks like, building playbooks, processes, and relationships from the ground up.

You will report to the Director of Customer Success and work across executive stakeholders to drive retention, expansion, and customer outcomes in a fast-moving startup environment.

Qualifications

• 3+ years in Customer Success, Account Management, or consulting in a B2B SaaS or healthcare tech context.
• Proven ability to manage enterprise or strategic accounts with retention and growth outcomes.
• Outstanding communication and interpersonal skills across all organizational levels.
• Comfort with data and metrics to analyze health, usage, and outcomes for action.
• A builder's mindset: organized, self-driven, and capable in a fast-paced startup.

Responsibilities

• Serve as primary contact for assigned customer accounts, building long-term relationships.
• Drive retention and loyalty through high engagement, adoption, and satisfaction.
• Identify expansion and upsell opportunities with Sales and Product teams.
• Maintain regular communication including QBRs and executive check-ins.
• Publish Customer Health Report Cards highlighting KPIs, risks, and wins.
• Coordinate internal resources and advocate for the customer's voice.
• Collaborate with Product to translate feedback into insights and roadmap input.
• Partner with Implementation and Support to ensure smooth transitions and improvements.
• Develop reusable success playbooks and processes as SpinSci scales.

Skills

Customer Success

Account Management

Relationship building

Data-driven

Communication

Startup mindset

Cross-functional collaboration

Job description

SpinSci Technologies LLC is seeking a Customer Success Manager to be a trusted advisor for a portfolio of strategic healthcare customers. You will define what world-class customer success looks like, building playbooks, processes, and relationships from the ground up.

You will report to the Director of Customer Success and work across executive stakeholders to drive retention, expansion, and customer outcomes in a fast-moving startup environment.