Healthcare AI-Driven CSM | Growth & Retention

United States Digital Space LLC; United States; Remoto; USD 80.000 - 105.000; Tempo pieno

Descrizione del lavoro

Elation in the United States seeks a Customer Success professional to engage, retain, and grow a portfolio of small to mid-tier healthcare practices using AI-driven insights.

You will run multi-channel campaigns, monitor health dashboards, own renewals, and promote new features to expand ARR while ensuring value delivery.

Responsibilities include proactive risk management, cross-sell opportunities, and collaborating with product and sales teams to optimize adoption and retention.

Competenze

• 2+ years in CS or customer-facing sales in healthcare SaaS or RCM.
• Interest in healthcare SaaS, digital health, or health operations.
• Strong written and verbal communication.
• Adaptability, coachability, and customer empathy.
• Experience with CRM tools (Salesforce, HubSpot) or campaign platforms.
• Willingness to learn AI platforms for lifecycle engagement.
• Comfort promoting new features via campaigns or digital nudges.

Mansioni

• Scale engagement and product adoption campaigns across small group accounts.
• Monitor customer health dashboards and flag growth opportunities.
• Serve as primary contact for inquiries and route complex issues.
• Identify upsell/cross-sell opportunities and promote features.
• Own renewal process to maintain high retention.
• Master CRM and campaign tools to manage lifecycle.
• Track metrics: retention, expansion, adoption.
• Manage a book of business: 300-500 customers; $4M-6M ARR.

Conoscenze

Customer success

Communication

CRM tools

Healthcare SaaS interest

AI platform learning

Adaptability

Coachability

Strumenti

Salesforce

HubSpot

Campaign platforms

Digital tools

Descrizione del lavoro

Elation in the United States seeks a Customer Success professional to engage, retain, and grow a portfolio of small to mid-tier healthcare practices using AI-driven insights.

You will run multi-channel campaigns, monitor health dashboards, own renewals, and promote new features to expand ARR while ensuring value delivery.

Responsibilities include proactive risk management, cross-sell opportunities, and collaborating with product and sales teams to optimize adoption and retention.